Shipping And Delivery:

Delivery is currently made only within India

In order to place an order on the Site, it is necessary to specify the address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, you have to state the full name of the recipient as stated in his / her government approved photo identification and provide the method and details of photo identification intended to be presented by the recipient. At the point of delivery, in order to collect the physical product, the recipient will have to provide any one of the following governments approved valid photo identification cards as previously indicated at the time of order placement:

  • Driver’s License
  • Permanent Account Number (PAN) card
  • Passport
  • Aadhar card

Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier or delivery agent by providing required and valid copies of his / her government approved photo identification. All information collected during this process shall remain subject to NJ’s Privacy Policy.

In case you want any other person to receive the delivery on your behalf you need to specify details of the same at the time of ordering (as specified above) and delivery to such person under your instructions shall be deemed to be a full and complete delivery and you shall take all responsibility for any such delivery. All items shall be delivered directly to the person as specified at the point of ordering and NAVRATHAN JEWELLERS will be unable to (under any circumstances whatsoever) change the recipient details once the order has been processed.

All shipping charges and other local charges shall be borne by you. Recipients accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty. The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery and/or signing the delivery receipt. If you find the box tampered with or empty or inconsistent with the order placed as stated in the order form, in addition to not accepting such a delivery the authorized personnel at NAVRATHAN JEWELLERS must be contacted without any delay whatsoever. The relevant contact information has been provided hereinafter.

If the recipient is not available at the time of delivery, the courier/delivery company shall try and deliver the item thrice before returning the same to NAVRATHAN JEWELLERS. All costs of re-shipment and handling in the case of non-delivery shall be chargeable to the user.

Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistencies in name or address will result in non-delivery of the product. In the event that a non-delivery occurs on account of a mistake by you (e.g., wrong name or address, failure to provide specified photo identification) any extra cost incurred by NAVRATHAN JEWELLERS for re-delivery shall be claimed from the person placing the order.

International Delivery And Shipping

International orders are accepted subject to possibility of shipping and the export regulations governing such country. Please make telephonic enquires (+91 9886171104 during working hours IST 9.30 am to 8.30 pm all days of the week) prior to placing orders. Local dues should be paid by the purchaser as per rules in each country. We are reachable at the contact information as provided herein prior to ordering online and our staff would be happy to assist you. India is 5 ½ hours ahead of GMT (Greenwich Mean Time).

Delivery shall be deemed complete once the package is delivered to and signed by the designated recipient as stated at the time of the order. Once the delivery slip is signed and the package accepted by the authorized recipient, NAVRATHAN JEWELLERS has completed its service to you and shall not be liable thereafter in any capacity whatsoever.

Time Period For Delivery

The time within which the item purchased is delivered to you may vary based on the availability of the items in the inventory (the availability of stock may be indicated alongside such item on the site while ordering), the location of the delivery and/or the customizing of the items purchased as requested by you.

Should the item be available in NAVRATHAN JEWELLERS’s inventory, delivery can be made within 10 – 15 days anywhere in India. In the case of International Shipping and deliveries, depending on the export procedure for each country, NAVRATHAN JEWELLERS can make the delivery in a time period of 8 weeks (or as confirmed separately).

Delivery estimates are indicative/illustrative only and actual delivery times may vary. In the event that your delivery request is time sensitive, you are requested to contact NAVRATHAN JEWELLERS in advance of placing your order. You may receive updated delivery information at any time by contacting us via e- mail or phone as provided in the contact information which is provided hereinafter.

Proof Of Order

The submission of the ordering form is a confirmation by you of the selected item/s of jewellery ordered by you and acts as a record of the same.