Return, Refund and Replacement

  • No return / refund / replacement for made to order / customized products as its completely made upon request.
  • Returns applicable only if the end user receives incorrect product / damaged product during transit / manufacturing defective products. The same should be brought to our notice immediately through WhatsApp / call with pictures +919108701007
  • In such case, Navrathan will replace the defective or incorrect product upon receiving the existing ones from the end user, return charges to be borne by the customer.
  • If incase, Navrathan fails to replace with the correct product, it may happen in single stock product, end user may choose some other product of the same worth. *NO REFUND WILL BE MADE*
  • To avoid returns, we always suggest customers to write to customercare@navrathan.com with the product code for more pictures before ordering any product.
  • Return products need to be received by NAVRATHAN within 7 days upon the dispute. Failing, the product will no longer be applicable for Return / replacement.
  • Returns are not applicable and not encouraged in case you don’t like the product, it does not suit your face, not matching to your clothes or for any other reason.
  • We do exchange for new. We do take old silver articles or Jewlery or coins.
  • Cancellation will be accepted if the product has not been shipped. The same will be refunded in full or in partial as per the cancellation on case-to-case basis and money will be refunded to the buyer account within 15 working days.
  • In case a Made to Order request is placed and the customer cancels the order subsequently, 25% of the product cost will be deducted and the balance will be refunded to customer.
  • Minor Color and Design Variation, all products are handmade and use natural stones, so there may be some variation from the photographs on our website.